Service & Cooperation
Ordering preparation, equipment delivery and service policies.
Ordering Information
Prepare project information to support equipment selection.
| Basic Information | Daily water supply volume, water quality, operating conditions and a site layout plan. |
|---|---|
| Technical Requirements | Equipment materials, installation method (buried or above ground) and space constraints. |
| Custom Specifications | Non-standard specifications can be designed and manufactured to suit specific requirements. |
Consultation & Selection
Cross-Border Communication
Email and online messaging support is available during cross-border business hours; overseas partners can assist with local communication.
Equipment Selection
Recommend equipment based on the water quality report, daily treatment capacity, output standards and installation space.
Delivery & Training
Packaging & Shipping
Export-standard shock-resistant and moisture-resistant packaging, with logistics tracking updates.
Arrival Inspection
Check packaging condition, the accessory list and accompanying multilingual technical documents.
Installation & Training
Remote installation guidance through videos and documents; on-site installation is preferably handled by the customer's local service partner.
Training covers start-up and shutdown, operating procedures, parameter settings, and safe chemical storage and use. Multilingual training materials are provided; customers should follow local safety regulations.
After-Sales & Warranty
Service scope and implementation are subject to the specific project agreement.
| Service Item | Service Description |
|---|---|
| Ticket Response | Multilingual online technical support with a ticket response within 24 hours. |
| On-Site Service | Priority coordination with authorized local service providers. Arrival times depend on regional conditions, transport and the local provider's availability. |
| Spare Parts Supply | Spare parts can be supplied for export. Arrival times depend on international logistics and customs clearance; delivery schedules are confirmed accordingly. |
| Project Coordination | Dedicated overseas project contacts provide online technical assistance throughout the project. |
| Core Component Warranty | A one-year warranty for core components, subject to applicable regulations in the sales market and the warranty agreement. |
| Filter Maintenance | Online maintenance ticket booking, with tickets accepted within 24 hours; filter consumables can be supplied for export. |
Note: 24 hours refers to ticket response, not on-site arrival.
Service & Cooperation Contact
Share your project requirements and cooperation interests for further discussion.